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Customer Success Management Software is intended to help companies improve customer retention through increased visibility into the customer base. One key feature is tracking customer usage and adoption of your product, which can allow you to identify at-risk customers (or power users) and set up alerts or automated personalised responses.
Features:-
- Tracking customer usage
- Customer health scoring
- Customer profiles
- Rule-based automated workflow
Benefits:-
- The ability to proactively find customers that need attention.
- Prioritise areas of response.
- Identify upsell and cross-sell opportunities.
- Optimize the customer lifecycle.
- Discover customer advocates.