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Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on such social media platforms as Twitter and Facebook, among others, and create tickets for support agents to best respond to mentions and provide proper service. These solutions are not only used by customer service teams, but are also utilized by marketing teams that can promote brand awareness and turn customer concerns into positive advertising to a large audience of social media users.
Features:-
- Collect a combination of customer or user inquiries from a variety of social networks
- Provide a platform for support agents to directly respond to social media mentions
- Assign request tickets to customer support agents as inquiries arise
Benefits:-
- Social communicating service is fast
- Communicating online is efficient
- Posts on social media are wide-reaching
- Posts on social media are wide-reaching
- Technology helps break the digital barrier