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Customer Self-Service Software Reviews

Virtuous Reviews bring forth the list of top 10 customer self-service software. The best customer self-service technologies include web self-service, interactive voice response etc.



Customer self-service is a type of electronic support that allows end users to use technology to access information and perform routine tasks without requiring the assistance of a live customer service representative. CSS offers end users with 24-hour-a-day support and immediate access to information without having to wait for a customer representative. Ultimately, the success of a customer self-service initiative depends upon the quality and quantity of information available and the ease with which it can be accessed.


Features:-

  • Knowledgebase holds information about previously resolved issues, more indepth information on product usage, and anything else your customers deem of value to them.
  • Downloads gives the customer the flexibility to retrieve that information when he is ready for it without making a field service appointment
  • Forums are rich source of information, not only for customers but for your business.
  • Notice is a great way to communicate information about your company and product to your entire customer base or to only those that require it.


Benefits:-

  • Reduces costs of maintaining a contact center
  • Enables customer service representatives to specialize
  • Easy-to-use
  • Always available