Norris Ford

Joe Reaves Jr

UK

1

2 days ago

I would.never come back to.this ford.dealership.i had a.airbag recall on the passenger side on my car ...had a.200 dollar gift certificate locked in glove box..of.course .did not.dawn on me..that.they had to.go.thru glove box.to.repair airbag technician stole gift card And of course. Norris ford did nothing to replace it.also after work.of airbag .12 volt ac outlet had no.function of.course this was service department

Gregory Guerra sr

UK

5

2 days ago

Absolutely great customer service well do business with them in the future keep up the great work

Lionel Lissouba

UK

5

2 days ago

The team at Norris Ford are very attentive and have always treated me like family. Their friendliness and transparency are genuine which can be rare in this business. I couldn't recommend them enough. Do not hesitate to visit them, you will not be disappointed. Thanks Norris Ford!

Hakan Aslan

UK

5

2 days ago

I got in and out with given time promised .They did take care of the problem car had it. A job well done thanks

Brian Birner

UK

5

2 days ago

I just bought my third new mustang from Norris Ford. I don't live near them but it's worth the drive. They are fair and easy to deal with. They are way better then the other Ford dealership I've been too. I'm writing this review because I came in for service on my 2019 mustang GT today and the service dept was great. They took my car right back with no appointment to fix a window that had water on the inside part in the door. They took their time to take care of it but what really impressed me was they came in and asked me if it was okay to get the car wet because it had already been cleaned. I gave them permission of course but I really appreciated them asking me first. Norris is great because they treat your car like it's theirs. Other dealers don't care because to them your dream car is just another number. Thanks Norris Ford for all your help. The sales dept was great buying my car and the service writer and mechanic did a great job too. The car was still perfect like it was when I took it in. Nice and clean

bryan young

UK

1

2 days ago

I need a part for my mustang so I called Norris ford parts. I told them that I needed a brake master cylinder for my 2012 Ford mustang gt the guy told me he can get it next day and it be $238.72. I then asked does it come with the Reservoir he said yes so I was ok with the price I then said I'd be up shorty to order it. When I got to the parts department I told the manager what I needed he repeated the same part number that I was told on the phone so I didn't ask any questions. I did ask if I didn't need the part if I could return it he said no so I was fine with that I paid for the part the next day I get the call the part is in so I go pick the part up and as he is handling me the part I noticed the box was way to small for what I was told I was ordering so I said this isn't right I opened the box and It doesn't have the Reservoir. I then told the manager that this was supposed too come with the Reservoir that's what I was told on the phone he then said when you came here you asked for a brake master cylinder and that's what you got i told him i called before i came in and was told it came with the Reservoir the manager told me that he's the manager and his guys didn't tell me that and I must have called else where but he said the same part number as I was told on the phone so I know I called them they were also the only dealer i called. This is an important part of the car and my wife drive's it so I wanted I Ford part. I got fed up and left. So i called to speak with i higher management and i kept getting forwarded to this same parts manager that sold me the part and is giving me the run around. My family has been buying cars from Norris ford for along time now and I guess this is how they want to end it. i just dont like to be lied too my face I know what they told me on the phone. By the way they did great job getting the part fast and where very nice in the beginning other than that it went down hill after that and I'm thinking about trying Chevrolet next maybe a new Corvette

Dan Perry

UK

5

2 days ago

Gary Parsons great salesman, friendly, professional, not pushy. Overall experience was good for a dealership. They worked with me got the payments I wanted.

cass denning

UK

5

2 days ago

Got a new car my sales Edmond was Jason wonderful guy wonderful salesman. Love my new car

Jennifer Shelton

UK

5

2 days ago

Worked with Phil in Pre-Owned. He was very helpful and informative and INFINITELY patient with me (as well as the Pre-Owned finance manager). He got me into a great car for the right price. Would DEFINITELY recommend him and their team for any other vehicle purchase in the future. Thanks a bunch guys!

Eric Brenneman

UK

1

2 days ago

I purchased a vehicle less than two days ago. When I checked it out and purchased it my family was not there. The issue I'm having is there is not enough leg room for taller people. My kid is also one of the main passengers and when she sits in it her knees are jamming the dash area. Even with her sitting in the back her legs are jammed into the backseat. So I called Norris Ford to find out if I get can something bigger like I told them I wanted right from the start. They said I'm stuck with it and there's nothing they can do. Even though I told the salesman man I wanted the same size SUV just like my old SUV. But no, he kept insisting and saying it's the same size as my last one. He wouldn't even show me anything bigger. He stayed in the small SUV area. So now I'm stuck paying for an SUV that my poor kids can barely move in or be comfortable just to sit in.