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Employee monitoring software provides businesses with the ability to record employees interactions with customers to ensure the quality of service is up to par and ensure employees are using time productively. These solutions can log phone calls, emails, social media interactions, and live chats to make sure that specific strategies are working and ensure employee quality. Employee monitoring products are most frequently used by managers of customer service teams to make sure representatives are working appropriately and to the best of their abilities. The solutions can also benefit sales teams that are implementing new pitches or approaches to establish that proper messages are being conveyed to prospects. These products allow organizations to be agile and quickly determine which methods are working and pivot depending on the level of success.
Features:-
- Monitor employee phone and chat interactions with customers
- Oversee employee computers to ensure consistent level of productivity
- Archive interactions for future quality review
Benefits:-
- Improve employee productivity
- Handle budgets better
- Assess employee output
- Manage project timelines effectively