Company Description
Flower Cottage on Main has been proudly serving East Point. We are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one.
Review & Rating
Great and established florist!
Did not like the experience I received once coming into the establishment. Customer service skills go along way with me, and to be treated like as if I was slow shows me this is it the place for a lot of people. Please do better! No question is a dumb question
Great customer services highly recommended.
My daughter goes in to weeks of training for her job at various U.S. and I like to send her flowers. It is difficult to sit many miles away and wonder who will deliver the message I am sending to my daughter. You did it! I could tell by the Facebook page of The Flower Cottage On Main near Atlanta, GA, that they are an artistic force to gladly deal with and I was right! The beautiful flower arrangement arrived this morning - fresh, lovely, seasonal! THANK YOU!! I highly recommend The Flower Cottage On Main and will order again from them.
I'll start with the positive. The customer service I got was initially great. I called, almost distraught, after my Mother's Breast Cancer tests went awry. I asked the woman who answered if there was anything in stock that could either be delivered or picked up. She graciously agreed to send me a text photo of the arrangement to my cell phone to ease my mind about buying it sight unseen. I was restricted from visiting the shop in person and didn't want to order online when I could consciously support a local business. The text didn't arrive. Instead, the florist called me back to inform me that the arrangement she'd described was not $50 as she had thought but rather $60. I listened to her message with an offer to create a new arrangement for my budget of $40-$50 for this VERY important purchase. I gave my credit card number over the phone and requested an 'elegant, colorful' arrangement to brighten my Mom's spirits. What my sister picked up a bit over two hours later was something that looked like a grocery store bouquet complete with oodles of useless greenery. I'm not a trained florist but I do have a minor hobby of flower arranging. My medication regimen kept me from driving that day & using my Florist Wholesale account to buy her a bunch of something wonderful. Instead, I unwisely trusted the skills & integrity of my neighborhood flower shop. I've learned my lesson. I should have ordered online instead of spending $53 on a bunch of flowers I could have gotten from Kroger for $19.99! I'm appalled and likely extra angry because I specifically told them why I needed the flowers. I was NOT expecting more than my money entitled me to. I do not make a habit of trying to undervalue services or goods to be cheap. I also don't diminish the hard work involved in running a small business. I'm most distraught about the lack of effort, thought or regard to my requests. I sincerely hope this isn't what they'd call a $53 arrangement. If so, that is unacceptable.
Son ordered flowers to be delivered to me on valentines Day..from another state since he's active duty military. He ordered them in advance and when he called me at 8pm Valentine night and found out that I had not received them, he gave them a call and asked what was the delay they gave him some excuse that maybe he had cancelled the order!. Wow you could at least come up with a better excuse than that, what a terrible experience and you are dishonest as well, I will never use you to order flowers, and also advised my son to dispute the charge with credit card company.
This experience just has me baffled. I understand there will be substitutions, but with Planters Peanuts I can get from the gas station and flowers I can find at Walmart? I was embarrassed they were presented on my behalf like that. And of course this place would be closed today. I wish I knew how to add photos, I would show what I ordered and what was actually received by the recipient. Do not order the "HEALTH NUT BASKET"!!!! You certainly will do better by putting a flower arrangement together yourself.
Nice store but didn't have what I needed but will shop there again. Customer service excellent.
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