Review & Rating
Spacious room, with an elegant bathroom. Excellent views of the city. The staff is courteous and professional, (the expected norm of a Marriott hotel). Valet parking on site to save you the hassle of parking. Great location to be able to walk or Uber to local attractions.
I loved Marriott hotels since I was a child and always prefer to stay at this brand. I have never received such poor customer service.
I won't go into details but instead of acting professionally, the manager, Charmaine, ridiculed my wife with a Wal-Mart comment.
Trying to spend time with my wife for her birthday only to be ridiculed. I will never stay at this location. Originally: 1 Star
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Update
Thank you Martin really appreciate your concern and for rectifying the issue.
I really appreciate the time and effort you take in reading every review.
Thanks again
Beautiful room, wonderful service and the rooftop bar is wonderful. I will stay here again when I am visiting Atlanta. We received a complimentary alcoholic drink voucher which was a great way to start the Memorial Day holiday weekend. The hotel is close/walking distance to many restaurants, coffee shops and near the Georgia Tech campus.
Comfortable beds and close to everything in walking distance. The staff was so helpful and friendly. I will definitely be back. The rooms are great as well.
Hotel is nice and the location is great. There is no lounge which is very unfortunate (and it’s difficult to figure this out from the Marriott web site), and the breakfast “buffet” for gold/plat was very poor. The staff were friendly, including in the restaurant. Gym is good but a bit small. No pool.
Everything was fantastic except for valet parking! This was the most disorganized valet service I've ever experienced in all of my travels. It's 2018 use a computer system that can integrate to phone apps and your phone system. Stop being cheap trying to use posted notes and a clipboard!!!. I called several times over the span of 30 minutes. Finally decided to walk down gave the attendant my ticket number and of course he forgot to write it down. Another 15 minutes wasted. Then when he asked what kind of car I drove his tune changed! (Expecting a big tip) I don't tip for bad service!
Hotel is clean. Place looks really nice and the rooms are in excellent condition. Rooftop restaurant and bar is really nice too. I would definitely stay here next time I'm I'm town.
Great hotel! Room was spacious and clean. The only downside to this hotel is that there is only valet parking service available which is $35 per night, no option to park on your own. The valet service fast and friendly. Will return on my next trip to Atlanta.
Rooms and hotel staff, pretty darn good. Restaurant staff? Pretty damn shabby. Even just a few tables are too much for them to take care of, at least when the staff spends 15 minutes at a time talking to just one particular table. Sorry guys, “I’m trying to take care of everyone but we’re busy” doesn’t cut it, not when you stood in one place ignoring everyone trying to get your attention. And no, a shot of well vodka I didn’t ask for does not make up for it.
Pretty decent hotel. A little underwhelming based on what I've come to expect from Renaissance hotels, but nothing serious to complain about. Staff was great, room was comfortable. No concierge lounge. Rooms were a bit small but fine. Good location close to Georgia Tech.