South Texas Radiology Imaging Centers

Alison Lambert

UK

1

2 days ago

This is for the 5000 Schertz Pkwy location only: If I could rate ZERO stars I would! I found out yesterday I needed a ct scan. Dr’s office set my appointment up here. I arrived for my scan and the front desk girl said she needs to collect $700 from me. I told her I don’t have that amount. I was asked what could I pay and when I said $50, I was told the minimum she could take in order for me to have my scan was $450! I have medical insurance but was told I haven’t met my deductible and anything less than $450 needs a manager to approve. I was taken around the corner like a bad child, like another person posted here. The manager didn’t offer me less of a payment amount, and I gave her my credit card as I cried and told her this wasn’t something planned, and now I am going into debt just to get a scan I need. I wasn’t going to be allowed to have the scan until I paid. So what else could I do? Then after making my payment, I was taken by the manager to the back to change into my gown and still I was crying. The manager proceeds to ask me if I’m changed and I thought she was going to take me to my ct scan, no she has a payment authorization form for me to sign while I’m in my gown in the changing room! It’s saying I agree to pay the rest of the money in installments! I was so upset the entire appointment, I had tears running down my face during my scan. I will NEVER go back to this location!!!

Teresa Winton Chism

UK

1

2 days ago

I used to never have a problem with STRIC. I do not know what has changed but this scheduling department procedures need to be revamped. Last 3 experiences have just been unacceptable. First, trying to get my credit back because i met my out of pocket. Recieved nothing but arguments that because i had something else scheduled they would not give me my refund. Had to argue with everyone before they realized I was correct. If i already met my deductible and out of pocket the last visit and you see a credit from the last visit common sense tells you its the patients. But because insurance verification isn't done by schedulers there's nothing they could do. Second instance called to have Mri scheduled, in excruciating pain my appointment set for that evening at a location 45 minutes away from where i live and an hour from where i work. She said it may need auth and was told the insurance department has to get that. It takes an hour to get into the system, but you have to have appointment to get the auth, schedulers do not get auths. I drive from work and am told I have to reschedule my appointment, no auth. Third instance, i was sent for an CT. Scheduler gets verbal order. Schedules me and then calls me again stating i have auth. Get to my appoointment, and the order has been changed at the facility to what was ordered by my doctor. The scheduler got the verbal wrong. Once again no auth. And am told its my doctors fault. But when i call the auth manager was told the truth. Having so many different apartments really ruins your first impression. Something has got to change. Three strikes your out. Baptist m&s imaging now has my business.