Harborview Health Club

Yonnie Collins

UK

4

2 days ago

Very convenient for students at the IHP. Weird policies about being quiet

Meghan McCormick

UK

1

2 days ago

Watch out for hidden fees and charges if you are ever planning on cancelling your membership. I froze my account and cancelled my membership upon being pregnant and not able to continue working out and then, of course, having a baby. During the 5 days I was in the hospital, I received an email from Jay, the manager, that I needed to pay the freeze fee amount on top of a month of membership fees since I had asked to cancel my membership and the month had already started. This came to $84. I received one reminder email from Robin that the card on my account needed to be updated (I had just gotten a new debit card from the bank) and then never heard from them again. Yesterday, I received a bill from the collection agency for $109, which included a $25 credit card decline fee, never heard of this fee prior. You would think such a small business with so little clientele would have the bandwidth to call or email their customers to pay any outstanding balance before throwing them in collection after 2 months? I’m sorry paying my $10 freeze account fees was not top priority on my mind while giving birth and caring for my first child in the first two months I had her, which was explained to the Health Club over the phone. Would never come back here nor recommend it to any neighbors in the navy yard. Go to the Y.